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Shipping And Return Policy

Shipping

Saree Exotica will ship the products within the shipping time committed on the product details page. If there are 2 products to be shipped having different delivery times, Saree Exotica may, at its own cost, split the shipment for customer’s convenience.

In the rare cases that we may be delayed due to certain unforeseen circumstances, the customer will have the option to cancel the order for a full refund before the order has been shipped. Once the items have been shipped, the order cannot be cancelled, even if it was delayed.

Saree Exotica offers free shipping within India for orders worth Rs. 2000 and above.

Cash-On-Deliveryand Value Payable Post

Saree Exotica offers Cash-On-Delivery (COD) for certain locations within India.

COD facility is not available for orders having value more than RS 5000.00

Governing Law and Jurisdiction

This User Agreement shall be construed in accord with the applicable laws of India and subject to Surat jurisdiction.

International orders

  • Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
  • Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
  • All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order.
  • Where prices are quoted without taxes and custom duties, customer are are not entitled to tax or customs duty refunds. The price displayed for goods and services remain the same regardless of the country of delivery.
  • International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer incase you dont chose to pay in your local currency .Please check the same with your issuing card bank or society.
  • All Terms & Conditions apply.

FABRIC / WORK / FITTING

  • Many of our products are embroidered and therefore fragile in their usage. They may be hand embroidered or machine embroidered or in combination of both hand embroidery & machine embroidery. These garments should be worn with care and are mainly for special occasion wear.
  • There would be variation in embroidery, design, color or material as it is handmade and the combination is decided by the artisan at the time of processing. Two products from the same SKU or design may have variations in colors or embroidery because of handprocessing.
  • Check for the fabric for each product in the description. Please note that the product cost varies based on the fabric used.
  • A garment may have variations in patterns due to individual dyeing methods.
  • Please ensure that the first wash is 'Dry Clean' only, Heavy Embroidered products can only be Dry Cleaned.
  • Casual items should be washed separately in cold water and thoroughly rinsed (do not leave to soak). It is better to refer the wash cash instruction in the description of the product purchased.
  • Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the wash care instructions given.
  • All products with embossed or rubber prints should be reverse ironed.
  • Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. Extra beading is supplied. In these cases postage cannot be claimed in refunds.
  • Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell will evaporate once the garment has been removed from packing.
  • Each design or style comes with a fit based on the style chosen by the designer. The fit specification is provided in the description. Two different styles or designs may have different fits even if it is purchased for the same measurements.
  • Important: All garments are stitched based on the measurements you provide. Incase your measurements are not correct then you may not find the garment fit to match your expectations. It is important you give us the right measurements at the time of placing your order.

RETURNS

  • Our prime focus is to satisfy customers and hence avoid returns.
  • However, returns are acceptable only in case of unstitched / semi stitched products like Sarees / Lehengas / Salwar kameez., which are not readymade/customized from our end.
  • No returns are acceptable in case of readymade / customized / stitched products.
  • We may ask you to share images of products in case of defective items before return.
  • In case of return, you need to inform us about it within 12 hours of item received, along with reference images.
  • After finalization, return needs to be initiated within 24 hours.
  • Kindly ensure to return the product in the same condition with tags, otherwise return shall not be applicable.
  • Return shipping cost needs to be borne by customer.
  • No returns are acceptable on items purchased during sale.
  • Refund shall be processed within 3 working days of the receipt of item at our office and once it passes the further inspection process.